01The task
You manage a client’s training account. Your manager wants a recommendation before the next session is scheduled. Use the email below to figure out what the client needs and what you should propose.
02The client’s email
Subject: Pilot training — what should change?
Hi,
The attendance figures look encouraging: 90 people registered and 72 attended the pilot training. But team leaders are still getting questions about how to use the process, so I don't think attendance tells us whether we're ready to roll this out.
We received 24 feedback forms. Eighteen of those respondents said they couldn't finish the practice task during the session. Several people asked for a worked example they could refer to afterward. I can't tell whether we tried to cover too much, the exercise needed more explanation, or people simply needed more time. We haven't checked which it was.
Before we book another session, can you recommend what to change? We'd like people to leave able to do the task themselves. Please include how we could check whether the next session works better, rather than just counting who turns up.
Thanks, Taylor
03Try it
- Ask for an explanation and recommendation. Give ChatGPT the email and explain who needs the recommendation. Ask for plain English and keep unknowns visible.
- Improve that same answer. Separate the client’s requests, your recommendations, and what needs checking. Ask for one immediate action and one longer-term improvement, each connected to evidence in the email.
- Review the reasoning yourself. Compare the answer with the email. Make a direct edit if needed, then use the check guide below.
Use this practice text. For real client emails, follow your employer’s rules for sharing information with AI tools.
04Check your reasoning
Try the exercise first. Then use this guide to assess your answer, rather than match a particular wording.
Open the check guide
What matters
Attendance is not evidence that participants can perform the task independently. The client wants practical learning improvements and a way to evaluate them.
Keep the counts straight
18 of the 24 feedback respondents reported not finishing the practice task. That is 75% of respondents, not 75% of all 72 attendees. The report does not establish what the other attendees experienced or whether the other six respondents finished.
Immediate recommendation
Review the incomplete practice work or ask a few participants and the trainer where they got stuck. This helps distinguish between the possible explanations the client lists. A worked example is also worth considering because participants explicitly requested one; it should support practice, not replace investigating the problem.
Longer-term recommendation
Use what that review reveals to adjust a small pilot session, then check whether participants can complete the task themselves. Compare task performance as well as attendance. Neither an improved slide deck nor a higher attendance rate by itself establishes better learning.
Keep uncertainty visible
The cause of the incomplete work is unconfirmed. The email does not specify available trainer time, budget, a target pass rate, or an agreed date for another session. Propose a practical approach without inventing commitments.
There is no single required answer
A different recommendation can work if it addresses an explicit concern, uses the evidence accurately, and distinguishes known facts from proposals.
You’re ready when you can explain what you recommend, which evidence supports it, and what still needs confirming.