Subject: Pilot training — what should change?

Hi,

The attendance figures look encouraging: 90 people registered and 72 attended the pilot training. But team leaders are still getting questions about how to use the process, so I don't think attendance tells us whether we're ready to roll this out.

We received 24 feedback forms. Eighteen of those respondents said they couldn't finish the practice task during the session. Several people asked for a worked example they could refer to afterward. I can't tell whether we tried to cover too much, the exercise needed more explanation, or people simply needed more time. We haven't checked which it was.

Before we book another session, can you recommend what to change? We'd like people to leave able to do the task themselves. Please include how we could check whether the next session works better, rather than just counting who turns up.

Thanks,
Taylor